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How the Boostlingo Interpreter Platform Can help Your Business

The U.S. saw a dramatic increase in the use of remote agents over the last few years, and the trend seems to be sustained with a growth in benefits for workers, businesses and clients too. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? The answer is yes, and there are five reasons, provided a good interpreter platform like Boostlingo is used.

Higher Professional Standards

Remote agents and interpreters are obliged to follow higher standards in the profession and the industry. They work in environments where noise and other distractions are minimized, if not totally eliminated. Boostlingo is a popular interpreter platform that allows this level of control. Furthermore, interpreters will not be permitted to use cellphones. If any member of the team violates any of these strict rules, they are automatically dealt with accordingly.

Full Data Confidentiality

In contrast to the common belief, remote interpreters have tougher rules to follow regarding security. Workers are all required to be HITECH and HIPAA-compliant. Interpreters are not allowed to record any notes. With the Boostlingo interpreter platform, it becomes easier for this rule to be observed.

Flexibility

Most remote interpreters are employed full-time. One of the advantages of this compared to centralized call center agents, is flexibility. The team is able to cover all standard business hours regardless of time zones, and interpreters are made available every single day of each week, month and year. This flexibility is one of the biggest reasons behind the high job satisfaction of the interpreters. Happy employees make customers happy, especially if they’re using a user-friendly interpreter platform like Boostlingo.

Less Downtime

Remote agents are often everywhere in the U.S. meaning calls may be routed easily where they should be, particularly in the event of a huge surge or outage. A 99%+ uptime can be guaranteed by interpreter services due to their decentralized approach. Many cases have seen interpreters receiving routed calls in times of local natural disasters due to the destruction of their call centers.
Local Expertise

Several companies can provide local onsite interpreters, but rather few can do it on a regional level. Thanks to remotely assigned agents and interpreters, clients can request local telephonic interpreters. This helps in situations where local streets must be named or local cultures must be understood.

On the other hand, it will be possible for clients to request for interpreters strictly from outside their region. For example, some people will want to make sure that their interpreter is not somebody they know personally in order to avoid embarrassment. This set up means it will be easier for the service to provide an interpreter who best suits a certain need. Again, this is made possible through a well-chosen interpreter platform such as Boostlingo.

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